FAQ

Orders are processed within 2–3 business days and usually arrive within 5–14 business days depending on your location.

We currently ship to the USA, Canada, Australia, the UK, Malaysia, and Singapore. If your country isn’t listed, please reach out to us via the contact form or at hello@healcrys.com — we’ll gladly check if we can deliver to your area. Rates and delivery times vary by destination.

Please contact us at hello@healcrys.com within 24 hours of placing your order to update your address.

If you’re not fully satisfied, contact us within 14 days of receiving your order. We’ll guide you through the return process.

No worries — if your item is damaged during shipping, we’ll replace it free of charge. Just email a photo to hello@healcrys.com.

You can cancel your order within 24 hours after purchase. Once it’s shipped, cancellation is no longer possible.

Yes — all HealCrys crystals are 100% natural and ethically sourced from verified mines.

You can cleanse your crystals with moonlight, incense smoke, or sound vibrations to restore their natural energy.

Follow your intuition — if a crystal catches your eye, that’s your energy responding. You can also visit our Crystal Guide for more help.

Our incense is handmade from natural herbs, resins, and essential oils — no synthetic fragrance or charcoal fillers.

Yes! Gently waft your crystal through the incense smoke for 30 seconds to clear stagnant energy.

Yes! We offer elegant gift packaging with handwritten notes. Just leave a message at checkout.

Email us at hello@healcrys.com — we’ll reply within 24 hours.